Privacy Policy

At Ignite and Flow, we are committed to respecting and protecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we collect, use, disclose, and manage your Personal Information.

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we handle your Personal Information, ensuring transparency and security. For more information about the APPs, visit the Office of the Australian Information Commissioner’s website.

What is Personal Information and Why Do We Collect It?

Personal Information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of the Personal Information we may collect include:

Your name, address, email address, and phone number
Information related to your preferences, interactions, or feedback
Payment details for services or subscriptions

We collect this information for purposes such as:

Providing you with yoga and meditation services
Communicating updates, events, or promotions related to Ignite and Flow
Enhancing your experience by tailoring our services to your needs

You may choose not to provide certain Personal Information. However, this might limit your access to some features or services.

How We Collect Your Information:

We collect Personal Information through various methods, including but not limited to:

Forms on our website (e.g., subscription sign-ups or contact inquiries)
Emails, phone calls, or correspondence
Cookies and analytics tools on our website to track your browsing activity
Secure third-party platforms such as payment processors

You can unsubscribe from our emails or marketing communications at any time by clicking the opt-out link or contacting us directly.

Sensitive Information

In some cases, we may collect Sensitive Information (e.g., health-related details to tailor a yoga session). We will only use this information:

For the primary purpose it was provided
For related purposes you would reasonably expect
With your consent, or as required by law

We treat Sensitive Information with heightened security and confidentiality.

Third-Party Services

To deliver our services effectively, we may engage third-party providers (e.g., payment processors or scheduling platforms). While we make every effort to partner with trusted providers, we do not guarantee the policies or practices of these third parties.

If we receive Personal Information about you from a third party, we will take reasonable steps to inform you.

How We Use and Disclose Personal Information

Your Personal Information may be shared only:

With your consent
With service providers assisting us in delivering our services (e.g., email platforms or analytics tools)
Where required or authorized by law

We do not sell your Personal Information to third parties.

Security of Your Personal Information

We take reasonable measures to safeguard your Personal Information against unauthorized access, misuse, or loss. These measures include:

Secure storage methods (physical, electronic, and procedural)
Encryption and other digital safeguards for online transactions

When your Personal Information is no longer needed, we securely dispose of or de-identify it, unless it is required to be retained by law (e.g., financial records for 7 years).

Your Rights: Access, Correction, and Deletion

You have the right to:

Access the Personal Information we hold about you.
Request corrections if the information is inaccurate or outdated.
Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, please contact us at the details below. Identification may be required to process your request.

Cookies and Website Analytics

Our website uses cookies and analytics tools to improve functionality and user experience. These tools collect information about your browsing behavior, which helps us understand website performance and user preferences. You can disable cookies in your browser settings, but some features of the website may not function as intended.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legislation or our practices. The latest version will always be available on our website.

Privacy Complaints and Inquiries

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

Ignite and Flow
Melbourne, Victoria, Australia
Email: igniteandflow@gmail.com

Effective: 25 November 2024
Last Updated: 25 November 2024